Returns & Refunds

We want you to love your Twrad piece. If something isn’t right, we’re here to help.

14-day returns

You may return any unused item in its original packaging within 14 days of delivery for a full refund. Items must be in resellable condition.

How to return

1. Email us at twrad.ae@hotmail.com with your order number and reason for return
2. We’ll send return instructions
3. Once we receive and inspect the item, your refund is processed within 5 business days to your original payment method

Non-returnable items

For hygiene and gifting reasons, we cannot accept returns on items that have been used, marked, or have damaged packaging.

Damaged or incorrect items

If your order arrives damaged or wrong, contact us within 48 hours of delivery with photos. We’ll replace the item or refund you in full at no cost.

Questions

Email twrad.ae@hotmail.com — we reply within one business day.